Strong consulting focus on “Sales and Service”

Dr. Fried & Partner is a management consultancy with a strong focus on “Sales and Service”. We support our customers with a holistic consulting approach covering the core topics of strategy and implementation concepts, set-up and process organisations, service excellence, tailored it system solutions, digitalisation of the customer journey, change projects, management and controlling, and analytics. Our customers include renowned corporations and medium-sized companies from the most important economic sectors.

Many years of industry expertise in the field of Travel and Mobility

Dr. Fried & Partner offers specialist consulting expertise in the field of "Travel and Mobility". In addition to pioneering consulting solutions for sales and service, we also support our customers with the introduction of new IT system solutions, and in purchasing, process management and other business areas. We formulate and support the implementation of important projects for well-known companies in the fields of travel agencies and marketing, cruise operators and shipping lines, transportation and mobility, as well as incoming and events.

Think tank for future-oriented topics and incentives

Our holistic consulting approach allows us to work towards the long-term success of our customers in a targeted manner. The basic prerequisite for this is thinking and working with the future in mind. In order to know today what will be required tomorrow, we regularly prepare and publish studies, white papers, and forecasts such as the Tourism Sales Climate Index (TVKI). We also provide a wide specialist audience with incentives for the future in the form of presentations and networking events. We act as a think tank for trends and future topics in order to sharpen our vision and the one of our customers.

Publications & Expert Contributions
Tourism Sales Climate Index – July 2019

Finally! – This has probably been the thought of more than one travel agent in July. In the travel agencies, cautious optimism is shown with regard to the current booking situation. However, the expectations towards the coming months [...]

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Structural Changes in the German Travel Market – Part 5: Data

Against the background of the advanced interaction with data of the Big Five (Google, Facebook, Amazon, Microsoft, Apple), there is an urgent need for action in the travel industry as well as other industries. Thesis: In the future, [...]

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Tourism Sales Climate Index – June 2019

The entire industry is hoping for a last-minute year. So far, 2019 has not been able to keep up with the very positive estimates from the previous year, but at least with regard to the current situation, some travel agencies appear to [...]

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Structural Changes in the German Travel Market – Part 4: Travel Distribution

In stationary travel distribution, massive price changes are not expected on the basis of price parity. In online sales, on the other hand, consolidation and a change in the value added can be expected. Thesis 1: Stationary travel [...]

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The Tourism Sales Climate Index – May 2019

The mood among travel agencies remains depressed in May 2019 as well – the tourism sales climate index of Dr. Fried & Partner continues to fall this month. Cautious optimism can only be seen in the assessment of the future [...]

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