Many years of industry expertise in tourism

Dr. Fried & Partner offers special consulting expertise in all aspects of travel and mobility. We support our clients in the introduction of new IT system solutions, in purchasing, in process management and in other areas of business. We design and accompany important projects of well-known companies in the fields of tour operators and touristic sales, cruise operators and shipping companies, transportation and mobility as well as incoming and events.

Expertise in sales and service

Dr. Fried & Partner has extensive knowledge in sales and service. We support our clients with a holistic consulting approach in the core topics of strategy and implementation concepts, organizational and operational structures, service excellence, IT system solutions, digitalization of the customer journey, change projects, management and controlling, and analytics. Our customers include well-known corporations and medium-sized companies from the most important sectors of the economy.

Think tank for future topics and impulses

With our holistic consulting approach we work goal-oriented towards the long-term success of our clients. The basic prerequisite for this is a future-oriented way of thinking and working. In order to know today what will be needed tomorrow, we regularly prepare and publish studies and white papers, forecasts such as the tourism sales climate index and give future impulses to a broad professional audience in the form of lectures and lectures and networking events. In this way, we act as a think tank for trends and future topics in order to sharpen our own vision and of our customers.

» Take a look at our blog and read articles on latest trends in the tourism industry and many other exciting topics

Publications & Expert Contributions
Quo vadis travel distribution – fvw online discussion

On behalf of QTA, Dr. Fried & Partner conducted an online survey on the topic of reorientation of travel sales with almost 6,000 QTA travel agencies. To present the partial results for the first time, fvw invited QTA’s [...]

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The Tourism Sales Climate Index in June 2020

Despite further easing of the corona measures throughout Germany and the lifting of travel warnings and border closures for European countries, which have been foreseeable for some time, the mood in travel sales remains clouded. [...]

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The Tourism Sales Climate Index in May 2020

Despite initial easing of the corona measures, the current mood in travel distribution remains highly negative. As in the last two months, the Sales Climate Index is still at an all-time low. Dr. Fried & Partner has been recording [...]

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QTA Initiative – The big online discussion about commissions

During the major online discussion on commissions on May 14, 2020, Dr. Markus Heller, Managing Partner of Dr. Fried & Partner, had the opportunity to discuss the model of collective agreements for stationary travel agency sales [...]

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Vouchers as a second currency – Dr. Markus Heller in an interview with fvw

The situation of tourism is disastrous, especially that of travel agencies. They have sold and are now rebooking or processing cancellations – and largely without commission. But management consultant Dr. Markus Heller, managing [...]

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