Strong consulting focus on “Sales and Service”

Dr. Fried & Partner is a management consultancy with a strong focus on “Sales and Service”. We support our customers with a holistic consulting approach covering the core topics of strategy and implementation concepts, set-up and process organisations, service excellence, tailored it system solutions, digitalisation of the customer journey, change projects, management and controlling, and analytics. Our customers include renowned corporations and medium-sized companies from the most important economic sectors.

Many years of industry expertise in the field of Travel and Mobility

Dr. Fried & Partner offers specialist consulting expertise in the field of "Travel and Mobility". In addition to pioneering consulting solutions for sales and service, we also support our customers with the introduction of new IT system solutions, and in purchasing, process management and other business areas. We formulate and support the implementation of important projects for well-known companies in the fields of travel agencies and marketing, cruise operators and shipping lines, transportation and mobility, as well as incoming and events.

Think tank for future-oriented topics and incentives

Our holistic consulting approach allows us to work towards the long-term success of our customers in a targeted manner. The basic prerequisite for this is thinking and working with the future in mind. In order to know today what will be required tomorrow, we regularly prepare and publish studies, white papers, and forecasts such as the Tourism Sales Climate Index (TVKI). We also provide a wide specialist audience with incentives for the future in the form of presentations and networking events. We act as a think tank for trends and future topics in order to sharpen our vision and the one of our customers.

Publications & Expert Contributions
18.02.2020
The Tourism Sales Climate Index in February 2020

Since 2005, Dr. Fried & Partner has been collecting the monthly tourism sales climate index for you, which serves as an early indicator for the future development of sales of travel services. After the travel agencies had already [...]

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04.02.2020
The tourism industry celebrates Globus Night 2020

touristik aktuell – the weekly newspaper for tourism professionals – presented the Globus Award to selected travel agencies and tourism service providers for the 11th time. The 2019 award winners were chosen on 30 January [...]

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30.01.2020
The package tour – model with a future?

At the TIC networking event “Package tour – model with a future”, Dr. Markus Heller, Managing Partner of Dr. Fried & Partner, had the opportunity to discuss the future of package tours with industry experts Ralph [...]

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21.01.2020
The Tourism Sales Climate Index in January 2020

The tourism year 2018/2019 closes with a two percent increase in turnover and overall the industry seems satisfied to have concluded 2019 well despite insolvencies and the climate debate. The question now is how the year 2020 will [...]

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14.01.2020
What is in store for the travel industry in 2020

A turbulent year lies behind the travel industry – and also ahead of it in 2020, believes tourism expert and management consultant Markus Heller. In the tour operator market, the cards are being reshuffled, digitalisation and [...]

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