Many years of industry expertise in tourism

Dr. Fried & Partner offers special consulting expertise in all aspects of travel and mobility. We support our clients in the introduction of new IT system solutions, in purchasing, in process management and in other areas of business. We design and accompany important projects of well-known companies in the fields of tour operators and touristic sales, cruise operators and shipping companies, transportation and mobility as well as incoming and events.

Expertise in sales and service

Dr. Fried & Partner has extensive knowledge in sales and service. We support our clients with a holistic consulting approach in the core topics of strategy and implementation concepts, organizational and operational structures, service excellence, IT system solutions, digitalization of the customer journey, change projects, management and controlling, and analytics. Our customers include well-known corporations and medium-sized companies from the most important sectors of the economy.

Think tank for future topics and impulses

With our holistic consulting approach we work goal-oriented towards the long-term success of our clients. The basic prerequisite for this is a future-oriented way of thinking and working. In order to know today what will be needed tomorrow, we regularly prepare and publish studies and white papers, forecasts such as the tourism sales climate index and give future impulses to a broad professional audience in the form of lectures and lectures and networking events. In this way, we act as a think tank for trends and future topics in order to sharpen our own vision and of our
customers.

» Take a look at our blog and read articles on latest trends in the tourism industry and many other exciting topics

Veröffentlichungen & Fachbeiträge
18.11.2020
Digitization of Customer Service in the Travel & Mobility Industry?

What is the current state of the travel & mobility industry in terms of customer service digitization? How did the digitization of customer service develop in the past five years? What are future plans of the companies regarding [...]

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18.11.2020
The Tourism Sales Climate Index – November 2020

While “lockdown light” and numerous risk areas are depressing the mood in travel sales in November 2020, the progress in the development of a vaccine, the persistent German desire to travel as well as the testing of new [...]

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05.11.2020
Vitalization, opportunities and learning experiences – this is the recovery planning of German group tour operators in the wake of the coronavirus pandemic – Part I

What does vitalization in consequence of the coronavirus pandemic look like for German group tour operators? With the beginning of the summer holidays and due to some travel relaxation, the business of German group tour operators was [...]

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03.11.2020
Dr. Fried & Partner with a central role at the 19th European Tourism Forum

19th European Tourism Forum: “Future prospects for the tourism sector – ways to recover from the Corona crisis and to develop a robust tourism industry” Dr. Markus Heller moderated the four-hour virtual event with top-class panellists [...]

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01.10.2020
Dr. Fried & Partner goes Scrum

In order to create maximum added value to projects and to act in different roles in the best possible way, the majority of consultants at Dr. Fried & Partner have been certified as Scrum Masters (PSM) and Product Owners (PSPO) [...]

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