Despite the progress of digitalization, the number of client contacts to be processed manually by staff is on the increase in most sales and service departments. At the same time, the customers‘/sales partners‘ expectations in terms of [...]
Customers have more and more channels and contact points at their disposal to contact a company’s customer service. At the same time, service teams are increasingly working decentrally, for example at several locations or in home [...]
As a management consultancy with many years of extensive project experience, we support our customers in areas such as data analytics and strategy, process optimisation and digitalisation and, among other things, carry out business analyses. We shape the digital transformation with our customers on an equal footing and support them in change management.
In addition, we act as a competent partner in the area of investment and transaction support.
Our customers are well-known companies from the private sector or public clients and associations.
Dr. Fried & Partner offers special consulting expertise in all aspects of travel and mobility. We support our clients in the introduction of new IT system solutions, in purchasing, in process management and in other areas of business. We design and accompany important projects of well-known companies in the fields of tour operators and touristic sales, cruise operators and shipping companies, transportation and mobility as well as incoming and events. Moreover, we also advise clients in the area of destination management and development.
Dr. Fried & Partner has distinctive knowledge in sales and service. We help you to align your sales & service units with the future. In doing so, we rely on project experience in back office and customer service, after sales service/technical support as well as sales units/sales representatives. We are also happy to support you in the area of digital sales and service platforms. Our customers include well-known corporations and medium-sized companies from the most important sectors of the economy.
In order to know today what will be needed tomorrow, we regularly prepare and publish studies and white papers, forecasts such as the tourism sales climate index and give future impulses to a broad professional audience in the form of keynotes, lectures and networking events. In this way, we act as a think tank for trends and future topics in order to sharpen our own vision and of our customers.