More and more often, companies are replacing so-called on-premise systems (hereafter on-prem) with alternative cloud technologies. Cloud-based systems are also being used more and more frequently for the heart of customer service, the [...]
Have you ever gone through the call process of your customer service from a customer’s point of view? Do you know the phone prompts and what selections you need to make to get to your destination? If not, we encourage you to give [...]
As a management consultancy with many years of extensive project experience, we support our customers in areas such as data analytics and strategy, process optimisation and digitalisation and, among other things, carry out business analyses. We shape the digital transformation with our customers on an equal footing and support them in change management.
In addition, we act as a competent partner in the area of investment and transaction support.
Our customers are well-known companies from the private sector or public clients and associations.
Dr. Fried & Partner offers special consulting expertise in all aspects of travel and mobility. We support our clients in the introduction of new IT system solutions, in purchasing, in process management and in other areas of business. We design and accompany important projects of well-known companies in the fields of tour operators and touristic sales, cruise operators and shipping companies, transportation and mobility as well as incoming and events. Moreover, we also advise clients in the area of destination management and development.
Dr. Fried & Partner has distinctive knowledge in sales & service. We help you to align your sales & service units with the future. In doing so, we rely on project experience in back office and customer service, after sales service/technical support as well as sales units/sales representatives. We are also happy to support you in the area of digital sales and service platforms. Our customers include well-known corporations and medium-sized companies from the most important sectors of the economy.
In order to know today what will be needed tomorrow, we regularly prepare and publish studies and white papers, forecasts such as the tourism sales climate index and give future impulses to a broad professional audience in the form of lectures and lectures and networking events. In this way, we act as a think tank for trends and future topics in order to sharpen our own vision and of our customers.