Have you ever gone through the call process of your customer service from a customer’s point of view? Do you know the phone prompts and what selections you need to make to get to your destination? If not, we encourage you to give [...]
Delivering accurate forecasts of the workload in customer support can quickly become a Herculean task. If the actual workload is lower than expected in the forecast, the assigned employees are not being used to capacity. If the [...]
Dr. Fried & Partner offers special consulting expertise in all aspects of travel and mobility. We support our clients in the introduction of new IT system solutions, in purchasing, in process management and in other areas of business. We design and accompany important projects of well-known companies in the fields of tour operators and touristic sales, cruise operators and shipping companies, transportation and mobility as well as incoming and events.
Dr. Fried & Partner has extensive knowledge in sales and service. We support our clients with a holistic consulting approach in the core topics of strategy and implementation concepts, organizational and operational structures, service excellence, IT system solutions, digitalization of the customer journey, change management, management and controlling, and analytics. Our customers include well-known corporations and medium-sized companies from the most important sectors of the economy.
In order to know today what will be needed tomorrow, we regularly prepare and publish studies and white papers, forecasts such as the tourism sales climate index and give future impulses to a broad professional audience in the form of lectures and lectures and networking events. In this way, we act as a think tank for trends and future topics in order to sharpen our own vision and of our customers.