Following the invitation of Selligent, on June 11, 2018, around 50 executives and tourism decision-makers met at the Munich cooking school by star chef Andi Schweiger. The networking event hosted by the Travel Industry Club (TIC) discussed the importance of big data, AI and machine learning.
After several presentations, our Managing Partner Stephan Haller moderated the lively panel discussion between Jürgen Neubauer from Selligent, Dr. med. Benedikt Köhler from DataLion, Jan-Frederik Valentin, former Kayak Europe and Thomas Schmidt from FTI Touristik. The discussion has shown where the journey will go: comprehensive data access and technologies such as AI and machine learning will be a fundamental part of an individual customer approach. It is conceivable that in the medium-term customer needs can be predicted before the customer himself becomes aware of them.
The high degree of attendace and the active discussion have shown that tourism is aware of the potential of big data, AI and machine learning, as well as the associated challenges.