General Data Protection Regulation and Package Tours Directive incur additional expense for travel agents and negative customer responses

For better readability, the generic masculine is used in these articles. The designations of persons used in these articles refer to all genders unless otherwise indicated.

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General Data Protection Regulation and Package Tours Directive incur additional expense for travel agents and negative customer responses

22.11.2018

This is determined by an online survey conducted by the Munich-based consulting firm Dr. Fried & Partner in cooperation with the IT system house CheckIT ETC GmbH via the tourism editor edutainment portal www.saisonCheck.de. For just over a month, 839 travel agents gave their opinion on how much extra work and how the customer responds to the General Data Protection Regulation and Package Tours Directive have developed.

The EU Package Tours Directive causes a significant additional effort for the travel agent

For example, 97% of travel agency agents surveyed said they rated their time spent at the counter for the EU Package Tours Directive higher than it was before coming into force, and 63% said it was much higher than before.

Less than one third of customers are responding positively to the new General Data Protection Regulation and Package Tours Directive

59% of the travel agents surveyed say that their customers react negatively regarding the information on the EU Package Tours Directive; the GDPR causes 57% of negative reactions. 13% of the travel agents can not judge the customer’s reaction.

The self-assessment of the travel agents with regard to their GDPR practices was evaluated more positively

More than two-thirds of the travel agents surveyed (65%) feel confident in dealing with the new regulations under the EU Package Tours Directive, and more than three quarters (77%) feel confident regarding the new GDPR.

Read the full results of the survey here.

(German only)

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For better readability, the generic masculine is used in these articles. The designations of persons used in these articles refer to all genders unless otherwise indicated.