22.11.2018
This is determined by an online survey conducted by the Munich-based consulting firm Dr. Fried & Partner in cooperation with the IT system house CheckIT ETC GmbH via the tourism editor edutainment portal www.saisonCheck.de. For just over a month, 839 travel agents gave their opinion on how much extra work and how the customer responds to the General Data Protection Regulation and Package Tours Directive have developed.
For example, 97% of travel agency agents surveyed said they rated their time spent at the counter for the EU Package Tours Directive higher than it was before coming into force, and 63% said it was much higher than before.
59% of the travel agents surveyed say that their customers react negatively regarding the information on the EU Package Tours Directive; the GDPR causes 57% of negative reactions. 13% of the travel agents can not judge the customer’s reaction.
More than two-thirds of the travel agents surveyed (65%) feel confident in dealing with the new regulations under the EU Package Tours Directive, and more than three quarters (77%) feel confident regarding the new GDPR.
(German only)