Dr. Fried & Partner goes Scrum

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In order to create maximum added value to projects and to act in different roles in the best possible way, the majority of consultants at Dr. Fried & Partner have been certified as Scrum Masters (PSM) and Product Owners (PSPO) since 2019. In... read more

01.10.2020

Think Tank Sees Chances In Service Fees

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The value of services and consulting is increasingly valued by consumers, according to the analysis of a "think tank" by the Travel Industry Club, which is supported by the management consultancy Dr. Fried & Partner. In addition, new... read more

17.07.2020

Seriousness and competence for the travel industry

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The current situation poses unprecedented challenges, especially for the travel industry. Tour operators and distribution companies not only have to cope with revenue losses of up to 100%, but also have to make repayments that affect all links of... read more

24.04.2020

The Tourism Sales Climate Index in April 2020

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The current situation in Germany and worldwide influences the sales climate in tourism more than in almost any other industry. In April 2020, the Sales Climate Index falls to its lowest point since its inception. All travel agencies surveyed assess... read more

22.04.2020

Intensify customer support out of the home office and thus ensure long-term customer loyalty!

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Due to the exit restrictions your sales representatives were deprived of the possibility to visit customers personally. In the following you will find food for thought on what conditions you can meet for the time in your home office and how your... read more

01.04.2020

The Tourism Sales Climate Index in March 2020

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The great uncertainty surrounding the COVID-19 virus is also reflected in the figures of the monthly Dr. Fried & Partner Tourism Sales Climate Index. For 15 years, this index has been recording the mood at the counter with regard to the current... read more

17.03.2020

The tourism industry celebrates Globus Night 2020

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touristik aktuell - the weekly newspaper for tourism professionals - presented the Globus Award to selected travel agencies and tourism service providers for the 11th time. The 2019 award winners were chosen on 30 January 2020 at the Globus Night... read more

04.02.2020

The package tour – model with a future?

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At the TIC networking event "Package tour - model with a future", Dr. Markus Heller, Managing Partner of Dr. Fried & Partner, had the opportunity to discuss the future of package tours with industry experts Ralph Schiller (Group Managing... read more

30.01.2020

The Tourism Sales Climate Index in January 2020

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The tourism year 2018/2019 closes with a two percent increase in turnover and overall the industry seems satisfied to have concluded 2019 well despite insolvencies and the climate debate. The question now is how the year 2020 will develop. Since... read more

21.01.2020

What is in store for the travel industry in 2020

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A turbulent year lies behind the travel industry - and also ahead of it in 2020, believes tourism expert and management consultant Markus Heller. In the tour operator market, the cards are being reshuffled, digitalisation and discounts are causing... read more

14.01.2020

Dr. Fried & Partner donates to the Reiner Meutsch Foundation FLY & HELP

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The year 2019 is slowly coming to an end and the contemplative Christmas days are just around the corner. Christmas stands for being together with family, contemplation, gratitude and charity. After a successful year 2019, Dr. Fried & Partner... read more

23.12.2019

Tourist Travel Agency 2025 – Dr. Markus Heller at the DRV Annual Conference 2019

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On 11 December 2019, the second day of this year's DRV Annual Conference on the MS Artania in the Port of Hamburg, parallel specialist forums were held on topics such as climate protection and travel, tourism policy, technologies of the future and... read more

18.12.2019

The Tourism Sales Climate Index December 2019

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The pre-Christmas period is perceived by many as stressful and between all the Christmas celebrations and general errands, some people find it difficult to find time to prepare for the holidays. Travel agencies' assessment of the current situation... read more

17.12.2019

The Future of Package Tours – Dr. Markus Heller at the DRV Annual Conference

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Between the Elbe Philharmonic Hall and the fish market, the DRV Annual Meeting this year took place in a very special setting in the port of Hamburg. Here the MS Artania from the charter of the Bonn tour operator Phoenix Reisen was moored and served... read more

13.12.2019

“Mobility today and tomorrow – How railways, car manufacturers and others are redefining sustainability for themselves”

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The Travel Industry Club invited to a networking event with keynote speech and subsequent panel discussion on this topic on 12 November 2019 at the Platzl Hotel in Munich. After a personal welcome by Vice President Tobias Klöpf, the evening... read more

27.11.2019

The Tourism Sales Climate Index – November 2019

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In contrast to the previous month, Dr. Fried & Partner's Tourism Sales Climate Index again showed positive trends. The participating travel agencies are confident about both the current and future situation. Current situation 33.9% of the... read more

19.11.2019

22nd BTW Tourism Summit

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On 4 November 2019 the 22nd BTW Tourism Summit took place at the Hotel Adlon in Berlin. A central topic this year was the tourism industry's confrontation with climate change, which was dealt with in a panel discussion with the renowned... read more

08.11.2019

Future impetus from the Travel Industry Club think tank

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The Travel Industry Club (TIC) organised the second Think Tank Summit of 2019 on 29 October at the Radisson Blu Hotel in Frankfurt am Main. Dr. Fried & Partner actively supported the event. The professional and future-oriented exchange in the... read more

06.11.2019

Dialogue, transparency, sustainability: National Tourism Strategy enters second phase

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Under the leadership of Thomas Bareiß, the Federal Government Commissioner for Tourism, the Tourism Advisory Board at the Federal Ministry of Economics and Energy (BMWi) has started the second phase of the development of a national tourism strategy... read more

28.10.2019

How to avoid Travel Discounts – series on discounts part 2

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A decisive factor in avoiding discounts is the early discussion of the topic, whether as a salesperson on the hotel or airline side or as a travel agent in a travel agency. Management consultant Dr. Markus Heller of Dr. Fried & Partner provides... read more

23.10.2019

Management Consulting Dr. Fried & Partner at the Munich Marathon 2019

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"He who has stamina is almost there." - Ernst R. Hauschka Not only excellent in consulting The team of management consulting Dr. Fried und Partner started this year with two relays at the Generali Munich Marathon on October 13. For the first... read more

23.10.2019

Why Customers desire Travel Discounts – series on discounts part 1

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How do the insolvencies of Air Berlin, Thomas Cook or Tour Vital correlate with discounts? Well, they clearly show us the low-margin environment in which we operate and how close many companies in the tourism industry are to the brink of collapse... read more

22.10.2019

Tourism Sales Climate Index October 2019

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The tourism sales climate index of Dr. Fried & Partner depicts a negative trend in October. On the one hand, the reason for this can be found in the fact that a slight decline in sentiment was regularly recorded in October over the past few... read more

15.10.2019

Dr. Markus Heller as Speaker at the TSS Annual Conference in Berlin

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At the invitation of André Seibt, Managing Director of the TSS Group in Dresden, Dr. Markus Heller, Managing Partner of Dr. Fried & Partner, gave a lecture on "Changes in Travel Sales - Actively Seizing Opportunities" at the Annual Conference... read more

27.09.2019

Tourism Sales Climate Index – June 2019

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The entire industry is hoping for a last-minute year. So far, 2019 has not been able to keep up with the very positive estimates from the previous year, but at least with regard to the current situation, some travel agencies appear to become more... read more

18.06.2019

Structural Changes in the German Travel Market – Part 4: Travel Distribution

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In stationary travel distribution, massive price changes are not expected on the basis of price parity. In online sales, on the other hand, consolidation and a change in the value added can be expected. Thesis 1: Stationary travel distribution will... read more

17.06.2019

Structural Changes in the German Travel Market – Part 3: Hotels

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Even though larger domestic and foreign hotel chains are trying to gain market share in the German hotel market, in the medium term a supply market that remains fragmented can be expected and the agency portals are exerting increasing... read more

02.05.2019

Demographic Change and the resulting Opportunities and Risks for the Travel Industry

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As part of the DRV area meeting of pillar E on April 11, 2019 at Dresden Airport, Stephan Haller, managing partner of Dr. Fried & Partner, on demographic change and the resulting opportunities and risks for the travel industry. Demographic... read more

12.04.2019

The Dr. Fried & Partner Team visits the Musical Amélie

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Since February 2019 Amélie Poulin enchants Munich in form of a musical and takes the audience into their imaginative, bizarre and fabulous world. The team of Dr. med. Fried & Partner attended a performance at Werk 7 located in the trendy and... read more

10.04.2019

The Tourism Sales Climate Index – March 2019

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The mood in travel sales was rather negative at the beginning of the year but mow optimism is showing up in March. Travel agencies think more positively about the current situation than in the previous month and expectations for the coming months... read more

20.03.2019

Dr. Markus Heller at the ITB Young Professionals Day

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At the invitation of Tobias Klöpf, Lead of the Young Travel Industry Club, Dr. Markus Heller, Managing Partner of Dr. Fried & Partner, gave a presentation at the ITB Young Professionals Day on the trends and major topics of the travel industry... read more

12.03.2019

The Tourism Sales Climate Index – February 2019

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The bumpy start in 2019, which was already apparent in the January Tourist Sales Climate Index, is now continuing in February. Travel agencies are assessing the current situation and the future situation more critically than in the previous month... read more

20.02.2019

Annual Kick-Off Event: Strategy Days in Garmisch – Patenkirchen

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In the beginning of February, the team of Dr. Fried & Partner stayed at the Bayernhaus in Garmisch-Partenkirchen for strategy days as a kickoff event for the year. In beautiful winter weather the future orientation and common goals were... read more

12.02.2019

Travel Industry Club: Travel Technology Symposium 2019

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Travel Technology Symposium 2019 moderated by Consultant Fenja Weberskirch Focusing on the topic "Human is the next big thing - machines become human", the Travel Industry Club and Accenture organised the seventh edition of the Travel Technology... read more

11.02.2019

Tourism Sales Climate Index – January 2019

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The year 2018 showed an overall very positive balance in the tourism sales climate index but sales started with a subdued mood in 2019. Nevertheless, a slightly increasing proportion of travel agencies regard the current booking situation as good... read more

31.01.2019

“Booking is only the beginning” – Interview with Dr. Markus Heller in touristik aktuell

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How much power will online portals have in the future? What will the future bring for commercial agent status? How will cooperation between tour operators and travel agencies change? Dr. Heller, managing partner of Dr. Fried & Partner, asked... read more

15.01.2019

Structural Changes in the German Travel Market – Part 2: Airline

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The changes in the airline market are derived, on the one hand, from the general trend towards more individualized and data-driven sales and, on the other hand, from the separation of rigid production models. Thesis 1: Distribution models of legacy... read more

02.01.2019

Dr. Fried & Partner donates to FLY & HELP

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"As you grow older, you want to discover that you have two hands, one for helping yourself, the other for helping others." - Audrey Hepburn Education is the chance out of poverty The closer Christmas comes, the more you think about things that... read more

20.12.2018

Structural Changes in the German Travel Market – Part 2: Airline

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The changes in the airline market are derived, on the one hand, from the general trend towards more individualized and data-driven sales and, on the other hand, from the separation of rigid production models. Thesis 1: Distribution models of legacy... read more

14.12.2018

Structural Changes in the German Travel Market – Part 1: Tour Operator

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Major structural changes will challenge the tourism industry and its players within the next five years. In the context of the comprehensive market study "Who wins? Who loses? An in-depth analysis of structural changes in the German travel market... read more

12.12.2018

General Data Protection Regulation and Package Tours Directive incur additional expense for travel agents and negative customer responses

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This is determined by an online survey conducted by the Munich-based consulting firm Dr. Fried & Partner in cooperation with the IT system house CheckIT ETC GmbH via the tourism editor edutainment portal www.saisonCheck.de. For just over a... read more

22.11.2018

Tourism Sales Climate Index November 2018

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The tourism sales climate index also remains above the previous year's level in November. The reason for this is mainly the positive assessment of the current situation in the distribution of travel services in travel agencies. With regard to the... read more

21.11.2018

Tourism Sales Climate Index October 2018

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Autumn is slowly catching on in Germany - and with the falling temperatures, the Tourism Sales Climate Index is also falling slightly. Nevertheless, it remains at a high level. After the tourist sales climate index has reached above-average... read more

29.10.2018

Oktoberfest – “Hau di hera, samma mehra!”

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The Dr. Fried & Partner Team at the Oktoberfest Visit 2018. This year's Oktoberfest was the 185th in history and had a staggering 6.3 million visitors. Including the Munich-based consulting firm Dr. Fried & Partner. Instead of the suit all... read more

04.10.2018

Suck me Shakespeer – The Musical

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Between schoolyard, sports hall and classroom On 12th of April, the Dr. Fried & Partner team visted the musical "Fack ju Göhte" which will be translated as "Suck me Shakespeer". The musical plays with a lot of industrial charm in the “Werk... read more

12.04.2018