“Mastering Transformation” for Tour Operator, Travel Sales, Carrier and Cruise – Impressions of the ITB Convention 2023
Top-class stage guests, exciting industry insights, diverse perspectives and interesting discussions. On 7 March 2023 the time had finally come: the most important experts from the travel industry came together at the ITB Berlin Convention 2023 on... read more
10.03.2023
Tour Operator, Travel Sales, Carrier and Cruise: Program Overview of the ITB Berlin Convention Theme Track Led by Dr. Markus Heller
Finally, the time has come: On March 7th, the ITB Berlin Convention will open its doors again to the most important players in the international travel industry. Under the motto 'Mastering Transformation', they will discuss the future topics of the... read more
22.02.2023
Changes in products – blog series on the status quo of the industry development (part 2)
What is the current status quo of the industry development? The Corona pandemic has posed major challenges on the tourism industry worldwide. Therefore, Dr. Fried & Partner and the Travel Industry Club asked at the end of 2020 how things will... read more
17.06.2021
Changes in structures and processes – blog series on the status quo of the industry development (part 1)
Starting point: Scenario analysis at the end of 2020 The Corona pandemic has posed major challenges on the tourism industry worldwide. Therefore, Dr. Fried & Partner and the Travel Industry Club asked at the end of 2020 how things will continue... read more
02.06.2021
Think Tank Sees Chances In Service Fees
The value of services and consulting is increasingly valued by consumers, according to the analysis of a "think tank" by the Travel Industry Club, which is supported by the management consultancy Dr. Fried & Partner. In addition, new... read more
17.07.2020
QTA Initiative – The big online discussion about commissions
During the major online discussion on commissions on May 14, 2020, Dr. Markus Heller, Managing Partner of Dr. Fried & Partner, had the opportunity to discuss the model of collective agreements for stationary travel agency sales proposed by QTA... read more
15.05.2020
Vouchers as a second currency – Dr. Markus Heller in an interview with fvw
The situation of tourism is disastrous, especially that of travel agencies. They have sold and are now rebooking or processing cancellations - and largely without commission. But management consultant Dr. Markus Heller, managing partner of Dr. Fried... read more
12.05.2020
Seriousness and competence for the travel industry
The current situation poses unprecedented challenges, especially for the travel industry. Tour operators and distribution companies not only have to cope with revenue losses of up to 100%, but also have to make repayments that affect all links of... read more
24.04.2020
Intensify customer support out of the home office and thus ensure long-term customer loyalty!
Due to the exit restrictions your sales representatives were deprived of the possibility to visit customers personally. In the following you will find food for thought on what conditions you can meet for the time in your home office and how your... read more
01.04.2020
The tourism industry celebrates Globus Night 2020
touristik aktuell - the weekly newspaper for tourism professionals - presented the Globus Award to selected travel agencies and tourism service providers for the 11th time. The 2019 award winners were chosen on 30 January 2020 at the Globus Night... read more
04.02.2020
The package tour – model with a future?
At the TIC networking event "Package tour - model with a future", Dr. Markus Heller, Managing Partner of Dr. Fried & Partner, had the opportunity to discuss the future of package tours with industry experts Ralph Schiller (Group Managing... read more
30.01.2020
What is in store for the travel industry in 2020
A turbulent year lies behind the travel industry - and also ahead of it in 2020, believes tourism expert and management consultant Markus Heller. In the tour operator market, the cards are being reshuffled, digitalisation and discounts are causing... read more
14.01.2020
Tourist Travel Agency 2025 – Dr. Markus Heller at the DRV Annual Conference 2019
On 11 December 2019, the second day of this year's DRV Annual Conference on the MS Artania in the Port of Hamburg, parallel specialist forums were held on topics such as climate protection and travel, tourism policy, technologies of the future and... read more
18.12.2019
The Future of Package Tours – Dr. Markus Heller at the DRV Annual Conference
Between the Elbe Philharmonic Hall and the fish market, the DRV Annual Meeting this year took place in a very special setting in the port of Hamburg. Here the MS Artania from the charter of the Bonn tour operator Phoenix Reisen was moored and served... read more
13.12.2019
“Mobility today and tomorrow – How railways, car manufacturers and others are redefining sustainability for themselves”
The Travel Industry Club invited to a networking event with keynote speech and subsequent panel discussion on this topic on 12 November 2019 at the Platzl Hotel in Munich. After a personal welcome by Vice President Tobias Klöpf, the evening... read more
27.11.2019