Think Tank Sees Chances In Service Fees


The value of services and consulting is increasingly valued by consumers, according to the analysis of a "think tank" by the Travel Industry Club, which is supported by the management consultancy Dr. Fried & Partner. In addition, new... weiterlesen


QTA Initiative – The big online discussion about commissions


During the major online discussion on commissions on May 14, 2020, Dr. Markus Heller, Managing Partner of Dr. Fried & Partner, had the opportunity to discuss the model of collective agreements for stationary travel agency sales proposed by QTA... weiterlesen


Vouchers as a second currency – Dr. Markus Heller in an interview with fvw


The situation of tourism is disastrous, especially that of travel agencies. They have sold and are now rebooking or processing cancellations - and largely without commission. But management consultant Dr. Markus Heller, managing partner of Dr. Fried... weiterlesen


Seriousness and competence for the travel industry


The current situation poses unprecedented challenges, especially for the travel industry. Tour operators and distribution companies not only have to cope with revenue losses of up to 100%, but also have to make repayments that affect all links of... weiterlesen


Intensify customer support out of the home office and thus ensure long-term customer loyalty!


Due to the exit restrictions your sales representatives were deprived of the possibility to visit customers personally. In the following you will find food for thought on what conditions you can meet for the time in your home office and how your... weiterlesen


The tourism industry celebrates Globus Night 2020


touristik aktuell - the weekly newspaper for tourism professionals - presented the Globus Award to selected travel agencies and tourism service providers for the 11th time. The 2019 award winners were chosen on 30 January 2020 at the Globus Night... weiterlesen


The package tour – model with a future?


At the TIC networking event "Package tour - model with a future", Dr. Markus Heller, Managing Partner of Dr. Fried & Partner, had the opportunity to discuss the future of package tours with industry experts Ralph Schiller (Group Managing... weiterlesen


What is in store for the travel industry in 2020


A turbulent year lies behind the travel industry - and also ahead of it in 2020, believes tourism expert and management consultant Markus Heller. In the tour operator market, the cards are being reshuffled, digitalisation and discounts are causing... weiterlesen


Tourist Travel Agency 2025 – Dr. Markus Heller at the DRV Annual Conference 2019


On 11 December 2019, the second day of this year's DRV Annual Conference on the MS Artania in the Port of Hamburg, parallel specialist forums were held on topics such as climate protection and travel, tourism policy, technologies of the future and... weiterlesen


The Future of Package Tours – Dr. Markus Heller at the DRV Annual Conference


Between the Elbe Philharmonic Hall and the fish market, the DRV Annual Meeting this year took place in a very special setting in the port of Hamburg. Here the MS Artania from the charter of the Bonn tour operator Phoenix Reisen was moored and served... weiterlesen


“Mobility today and tomorrow – How railways, car manufacturers and others are redefining sustainability for themselves”


The Travel Industry Club invited to a networking event with keynote speech and subsequent panel discussion on this topic on 12 November 2019 at the Platzl Hotel in Munich. After a personal welcome by Vice President Tobias Klöpf, the evening... weiterlesen