Structured contact avoidance – actually the easiest way to optimise service

blog

Most service organisations see their "core value" in providing the best possible solution to the requests from customers and sales partners that come in every day through various contact channels. Very few service organisations analyse the reasons... weiterlesen

04.01.2022

Sales representatives in the home office: Intensify customer service and secure customer loyalty!

blog

Due to the repeatedly tightened hygiene measures caused by the “4th wave” of the Corona pandemic, work is again relocated to the home office as much as possible. Sales representatives can no longer visit their customers in person and are... weiterlesen

04.01.2022

Is your customer service ready for the cloud?

blog

More and more often, companies are replacing so-called on-premise systems (hereafter on-prem) with alternative cloud technologies. Cloud-based systems are also being used more and more frequently for the heart of customer service, the ACD system... weiterlesen

29.07.2021

Take the chance to declutter your „Kommunigramm”

blog

Do you also find yourself in the situation that over the years your organisation has accumulated a large number of telephone numbers, fax numbers and e-mail addresses that are communicated to customers/sales partners? Do you and your customers/sales... weiterlesen

08.04.2021

Take advantage of the opportunities for virtual cooperation between your service units

blog

Are you also confronted with the challenge of running regional/country-specific service units where the synergy effects of cooperation remain unused? Cooperation offers enormous opportunities in terms of mutual support in peak and off-peak times... weiterlesen

07.04.2021

Dr. Fried & Partner donates to the Reiner Meutsch Foundation FLY & HELP

blog

The year 2020 is coming to an end, leaving deep traces but also a rich experience in all our lives. No one expected a pandemic that would bring the whole world to a complete standstill. Measures led to restrictions and isolation but also to... weiterlesen

21.12.2020

Dr. Fried & Partner goes Scrum

blog

In order to create maximum added value to projects and to act in different roles in the best possible way, the majority of consultants at Dr. Fried & Partner have been certified as Scrum Masters (PSM) and Product Owners (PSPO) since 2019. In... weiterlesen

01.10.2020

Management Consulting Dr. Fried & Partner at the Munich Marathon 2019

blog

"He who has stamina is almost there." - Ernst R. Hauschka Not only excellent in consulting The team of management consulting Dr. Fried und Partner started this year with two relays at the Generali Munich Marathon on October 13. For the first... weiterlesen

23.10.2019

Everything new is made by… September!

blog

Dr. Fried & Partner is a well-known name for industry experts and has stood for reliability, individual advice and partnership at eye level since its founding in 1968. After more than 50 years in fresh orange, Dr. Fried & Partner now shines... weiterlesen

19.09.2019

Demographic Change and the resulting Opportunities and Risks for the Travel Industry

blog

As part of the DRV area meeting of pillar E on April 11, 2019 at Dresden Airport, Stephan Haller, managing partner of Dr. Fried & Partner, on demographic change and the resulting opportunities and risks for the travel industry. Demographic... weiterlesen

12.04.2019

The Dr. Fried & Partner Team visits the Musical Amélie

blog

Since February 2019 Amélie Poulin enchants Munich in form of a musical and takes the audience into their imaginative, bizarre and fabulous world. The team of Dr. med. Fried & Partner attended a performance at Werk 7 located in the trendy and... weiterlesen

10.04.2019

Annual Kick-Off Event: Strategy Days in Garmisch – Patenkirchen

blog

In the beginning of February, the team of Dr. Fried & Partner stayed at the Bayernhaus in Garmisch-Partenkirchen for strategy days as a kickoff event for the year. In beautiful winter weather the future orientation and common goals were... weiterlesen

12.02.2019

Travel Industry Club: Travel Technology Symposium 2019

blog

Travel Technology Symposium 2019 moderated by Consultant Fenja Weberskirch Focusing on the topic "Human is the next big thing - machines become human", the Travel Industry Club and Accenture organised the seventh edition of the Travel Technology... weiterlesen

11.02.2019

Dr. Fried & Partner donates to FLY & HELP

blog

"As you grow older, you want to discover that you have two hands, one for helping yourself, the other for helping others." - Audrey Hepburn Education is the chance out of poverty The closer Christmas comes, the more you think about things that... weiterlesen

20.12.2018

Dr. Fried & Partner at the Munich Marathon

blog

"Whoever wants to move the world should first move himself" - Socrates   With this motto, the team of the Munich based consultancy Dr. Fried & Partner started at the 33rd Munich Marathon as a relay. In contrast to 10 ° C and... weiterlesen

16.10.2018

Oktoberfest – “Hau di hera, samma mehra!”

blog

The Dr. Fried & Partner Team at the Oktoberfest Visit 2018. This year's Oktoberfest was the 185th in history and had a staggering 6.3 million visitors. Including the Munich-based consulting firm Dr. Fried & Partner. Instead of the suit all... weiterlesen

04.10.2018

Dr. Fried & Partner celebrates 50th anniversary!

blog

We have celebrated our 50th company anniversary on September 29, 2018 and we invited people who acompanied Dr. Fried & Partner over the past five decades. Relaxed and cozy, or how you would say in Bavaria: "Boarisch gmiatlich" it started with... weiterlesen

01.10.2018

Suck me Shakespeer – The Musical

blog

Between schoolyard, sports hall and classroom On 12th of April, the Dr. Fried & Partner team visted the musical "Fack ju Göhte" which will be translated as "Suck me Shakespeer". The musical plays with a lot of industrial charm in the “Werk... weiterlesen

12.04.2018