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Here you will find a selection of our studies, whitepapers and expert articles on specific market events and overall market changes. We determine our market research results on the basis of primary surveys and/or secondary analyses.

2022 – The new “Travel Compass 2022”

The new “Travel Compass 2022” by PayPal and Dr. Fried & Partner examines concrete changes in demand, booking and payment behaviour in the German tourism market.

2021 – Sales and Service “Knowledge Nugget” Collection

The knowledge nugget collection “Setting up sales and service organisations with an eye to the future” contains 15 informative articles with tips on how to make your units more efficient and effective and thus increase customer, sales partner and employee satisfaction.

2021 – Whitepaper Analysis Transformationprocess

The white paper “analysis of transformation process” addresses concrete changes, fields of action and steps for shaping the change post Corona of tour operators.

2020 – Scenario Analysis 2025

The analysis presents five scenarios representing the possible future of the travel industry in 2025. The scenarios consider the impact of structural and process changes of varying degrees on the industry.

2020 – Digitalisation of customer service in the travel and mobility industry

The study shows how digitisation and digital transformation in customer service is gaining importance in the travel & mobility industry.

2018 – Who wins? Who loses? Analysis of the structural changes in the German travel market

Wide-ranging structural changes will pose major challenges to the German travel market in the coming years.

2018 – Airline Distribution 2022

The white paper “Airline Distribution 2022” describes the extremely rapid change in the market and shows how much all participants are required to actively accompany this change.

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