Consulting focus on sales and service

Sales and Service

Expertise in Sales and Service

Dr. Fried & Partner has distinctive knowledge in sales and service. We help you to align your sales and service units with a future-oriented approach and support you in the following areas:

  • Customer-centric service optimization, especially regarding service automation and self-services
  • Contact reason analyses, conscious control of contact channels and implementation of intelligent routing
  • System selection for CRM/knowledge management tools, dynamic FAQs etc.
  • Training for employees on management and steering in service
  • Establishment of New Work/New Normal concepts

To define and prioritize the right approaches and select the appropriate systems/tools for your company, as an independent consultancy, we take a holistic look at your service/after sales department considering the distinctive features of your company.

In doing so, we rely on project experience in back office and customer service, after sales service/technical support as well as sales units/sales representatives. We are also happy to support you in the area of digital sales and service platforms. Get a detailed overview of our range of services in the respective subcategories:

Please don't hesitate to contact us!