Management Consulting

Travel and Mobility

Sales and Service

After Sales Service/ Technical Support

After buying is before buying

Companies that offer first-class after-sales services and professional technical support for their business partners stand out from other competitors in the market. We support companies in aligning their after-sales service organisation with the future and in seizing the opportunity to achieve real USPs in this area, because customer loyalty only takes place after the purchase.

We align your After Sales Service/ Technical Support in a customer- and future-oriented way and according to your standards.

At Dr. Fried & Partner, we work with you to develop the right after-sales service strategy for your company, keeping an eye on corporate processes and market requirements. In this way, you can establish valuable additional services for your business partners and profitable ones for your company. After all, this is the only way to ensure customer/sales partner satisfaction and to realise a repurchase rate and recommendations.

To find out more about our consulting approach and reference projects, we are happy to provide you with a topic-specific working paper.

Please don't hesitate to contact us!
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