We show you ways to significantly increase the customer experience through your back office and customer service.

The team at Dr. Fried & Partner works together with you and your company units to examine the possibilities of a future-oriented alignment of your back office and customer services. In doing so, we always keep an eye on the expectations of customers/sales partners and market requirements for your service processes and examine, for example, the expansion of your channel offering, the increased use of digital tools (such as CRM systems) or automation options (e.g. in written communication). In this way, partnership-based cooperation and satisfaction with customers and sales partners can be guaranteed in the long term.

To find out more about our consulting approach and reference projects, we are happy to provide you with a topic-specific working paper.